Last Updated: November 1, 2023

At TradeWisdom, we take pride in providing high-quality trading educational resources. We want you to be completely satisfied with your purchase. This Refund Policy outlines our guidelines for refunds, including eligibility requirements, timeframes, and the process for requesting a refund.

By purchasing products from TradeWisdom, you agree to the terms of this Refund Policy. Please read it carefully before making a purchase.

1. Refund Eligibility

1.1 Digital Products

Due to the nature of digital products, we offer a conditional money-back guarantee for our digital educational resources. To be eligible for a refund on digital products:

  • Your request must be made within 30 days of purchase
  • You must have completed at least the first two modules or sections of the course or program
  • You must provide specific feedback about why the product did not meet your expectations
  • You must not have downloaded more than 50% of downloadable content
  • You must not have previously received a refund for any other TradeWisdom product

1.2 Software Products

For software products, including trading tools and applications, we offer a 14-day refund period from the date of purchase, provided:

  • The software has not been used for more than 5 sessions
  • You can demonstrate that the software does not function as advertised
  • You have attempted to work with our technical support team to resolve any issues

1.3 Subscription Services

For subscription-based services:

  • Monthly subscriptions: You may cancel at any time, but refunds are only issued for the first month if requested within 14 days of initial subscription
  • Annual subscriptions: Prorated refunds may be issued for the unused portion if requested within 30 days of purchase
  • Refunds are not issued for partial use of a subscription period

2. Non-Refundable Items

The following items are non-refundable under any circumstances unless required by applicable consumer protection laws:

  • Individual coaching or consultation sessions that have already been conducted
  • Customized or personalized trading plans created specifically for you
  • Special discounted bundles marked as "Final Sale"
  • Products where you have been granted full access to all downloadable materials
  • Products purchased during special promotional events clearly marked as non-refundable

3. Refund Process

3.1 How to Request a Refund

To request a refund, please follow these steps:

  1. Email our customer support team at [email protected] with the subject line "Refund Request"
  2. Include your order number, purchase date, and the product(s) for which you're requesting a refund
  3. Provide a detailed explanation of why you're requesting a refund
  4. If applicable, include information about any troubleshooting steps you've already taken

3.2 Refund Review Process

After receiving your refund request, we will:

  1. Acknowledge receipt of your request within 2 business days
  2. Review your purchase history and product usage
  3. Evaluate your refund request against our eligibility criteria
  4. Make a determination regarding your refund
  5. Communicate our decision to you within 5-7 business days of receiving your request

4. Refund Timeframes and Methods

4.1 Processing Time

If your refund is approved:

  • We will process the refund within 5-7 business days of approval
  • The time it takes for the refund to appear in your account depends on your payment method and financial institution

4.2 Refund Methods

Refunds will be issued using the same payment method used for the original purchase:

  • Credit/Debit Card payments: Refunded to the same card
  • PayPal payments: Refunded to your PayPal account
  • Bank transfers: Refunded to the originating bank account
  • Other payment methods: Store credit may be issued if direct refund is not possible

5. Partial Refunds

In some cases, we may issue partial refunds:

  • If you have accessed a significant portion of the content but are still within the refund period
  • For product bundles where you wish to keep some items but return others
  • When technical issues have affected only part of your product experience

The amount of a partial refund will be determined based on:

  • The percentage of content accessed or used
  • The value of individual components in a bundle
  • The nature and severity of any technical issues experienced

6. Special Circumstances

6.1 Technical Issues

If you experience technical issues that significantly impair your ability to use our products:

  • Contact our technical support team at [email protected] before requesting a refund
  • Allow our team a reasonable opportunity to resolve the issue
  • If we cannot resolve the issue within a reasonable timeframe, you may be eligible for a refund even outside the standard refund period

6.2 Account Termination

If your account is terminated due to violations of our Terms of Service:

  • You will not be eligible for a refund of any purchased products
  • Any active subscriptions will be canceled without refund for the current billing period

6.3 Extenuating Circumstances

We understand that extenuating circumstances may arise. In cases of serious illness, natural disaster, or other extraordinary situations, please contact our customer support team to discuss your specific situation. Refund requests under extenuating circumstances will be evaluated on a case-by-case basis.

7. Updates to Refund Policy

We reserve the right to update or modify this Refund Policy at any time without prior notice. Changes will be effective immediately upon posting to our website. Your continued use of our services following any changes indicates your acceptance of the revised Refund Policy.

The date at the top of this page indicates when this Refund Policy was last updated. It is your responsibility to review this Refund Policy periodically for changes.

8. Contact Information

If you have any questions about our Refund Policy, please contact us:

Our customer support team is available Monday through Friday, 9:00 AM to 5:00 PM EST, excluding holidays.

Need to Request a Refund?

If you're not completely satisfied with your purchase, please contact our support team with your order details.

Contact Support